Social media house rules

We welcome engagement, and we are happy to help you in any way that we can. We have a short set of house rules to help us work together:

• All users must comply with each platform’s terms of use as well as our own house rules
• You are responsible for any content you post, including comments and shared material
• Only post information you are happy for everyone to see

What we will remove

We may hide or delete comments, disable replies, and/or block/report users who post content that is:

• Abusive, obscene, or threatening
• Inappropriate, discriminatory or hateful (including racism, sexism, homophobia)
• Deceptive or misleading
• In violation of intellectual property rights or any law/regulation
• Spam or persistent negative/abusive posts intended to provoke
• Disclosing confidential or personal information
• Includes links that are unsafe or irrelevant

Repeated breaches will result in blocking and reporting to the platform.

Our response standards

• We aim to respond to genuine enquiries within one working day
• Our working hours are Monday–Friday, 9:00–17:00 (excluding public holidays and the period between Christmas and New Year). Comments will be responded to and moderated during working hours
• We cannot respond to political comments or provide advice on individual applications via social media
• We will not tolerate or respond to any abusive messages
• For urgent or sensitive matters, please contact us through official channels listed on our website

Safe and professional space

We want our social media to be a safe space for everyone. Please:

• Treat others with courtesy and respect
• Avoid offensive language or personal attacks
• Do not impersonate our brand or misuse our logo

Privacy and data

Please do not share personal or financial details in public comments. For privacy information, see our privacy notice.