Customer support

If you're experiencing financial difficulties, take a look at the charities and organisations that can offer advice, help and support.

Financial support

Member centres offer debt advice including specialist advice for minority communities and people with disabilities.

Visit: Advice UK

Phone: 0300 777 0107

Offers free and confidential debt advice to self-employed and small businesses

Visit: Business Debtline

Phone: 0800 197 6026

For advice and information on debt and other topics.

Visit: Citizens Advice Wales

Phone: 0800 7022 020

For advice and information on debt and other topics

Visit: Citizens Advice

Phone: 0800 144 8848

Offers legal aid if home is at risk    

Visit: Civil Legal Advice 

Phone: 0345 345 4345

MoneyHelper provides free, unbiased and easy to access money tools, information and advice.

Visit: MoneyHelper

Phone: 0800 138 7777

Offers debt advice and information 

Visit: National Debtline

Phone: 0808 808 4000

 Offers debt advice throughout the UK   

Visit: StepChange Debt Charity 

Phone: 0800 138 1111

Mental health support

Provides advice, support and friendship to older people  

 Visit: Age UK

Offers information and support in relation to mental health.

Visit: Mind


Phone: 0300 123 3393

Offers links for help and support with problem gambling

Visit: NHS

Offers free and confidential help and wellbeing support to those in distress 24 hours a day 365 days a year 

Visit: Samaritans    


Phone: 116123


Offers a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.   

Visit: Shout

Text SHOUT to 85258

Offers confidential advice, support, and information on problem gambling. You can speak with an adviser for free 24 hours a day, 365 days a year over the phone or Live Chat.

Visit: Gamcare

Phone: 0808 802 0133