Digital scams and brand misuse

We have recently learned of cases where individuals have targeted Development Bank of Wales customers and contacts through WhatsApp messages and emails. Additionally, there have been reports of individuals impersonating senior Development Bank of Wales executives and staff.

Development Bank of Wales does not conduct business communications through WhatsApp. We will never ask you to transfer money, share passwords or provide sensitive information through WhatsApp, text message or unsolicited email.

How to protect yourself

If you receive a message claiming to be from Development Bank of Wales and it seems suspicious:

• Do not click any links or open any attachments.
• Do not reply to the message or engage with the sender.
• Do not share any personal, financial or security information.
• Check the sender's email address carefully, as fraudsters often use addresses designed to look genuine.
• If in doubt, contact Development Bank of Wales using the contact details published on this website, not those provided in the message.

If you have already interacted with a suspicious message

If you have clicked a link, opened an attachment or shared personal or financial information:

• Contact your bank or card provider immediately.
• Change any passwords that may have been compromised.
• Monitor your accounts for unusual activity.
• Report the incident to the appropriate authorities.

Reporting scams and fraud

If you believe you have been targeted by a scam or fraud, we encourage you to report it.

In the UK, you can report suspicious activity to:

• Report Fraud
• The Financial Conduct Authority (FCA)
• The National Cyber Security Centre (NCSC) by forwarding suspicious emails to report@phishing.gov.uk

Let us know

If you receive an email, website link or message claiming to be from Development Bank of Wales that appears suspicious, please let us know by completing our contact form.

Please include as much information as possible, including:

• The sender's full email address
• Any associated phone numbers
• Website addresses (URLs) or domain names
• Screenshots where available
• Any other relevant details

This information helps us investigate reports and take appropriate action where possible.