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Help to buy - Wales privacy policy

Whenever you provide personal information to Help to Buy (Wales) Limited, or we collect personal information about you, we will only use it in accordance with this privacy notice. Please read this carefully.

This privacy notice applies to Help to Buy (Wales) Limited, a subsidiary of the Development Bank of Wales Plc. Whenever the term ‘we’ is used in this notice, it means Help to Buy (Wales) Limited.

Our principles

We take your privacy very seriously and are committed to protecting your personal information. This means:

  • We will only ask you to provide us with your personal information that helps us to help you.
  • We will hold your personal information securely and responsibly. We use safeguards including electronic encryption, to prevent unauthorised access to your personal information.
  • We will only share your personal information with other companies in the DBW Group, with suppliers who perform services on our behalf, and as otherwise set out in this notice.

Why we collect and use your personal information

We may collect and use personal information about you for the following reasons:

  • Using your personal information in connection with our loans
  • Because you would like us to contact you in response to a specific enquiry
  • Using your personal information in order to keep you informed of our products and services
  • Using your personal information if you apply for a job with us
  • Using your information in connection with the services that you provide to us

More information about how we use your information in connection with each of these purposes can be found below This website also uses cookies, more details can be found in our cookies policy

See also gov.wales cookie policy

Your data protection rights

The personal information you provide us will be held in accordance with our responsibilities under data protection legislation. This includes the UK General Data Protection Regulation and the Data Protection Act 2018. These laws contain specific rights for you, including:

  • The right to request access to personal information held about you (the right to subject access).
  • The right to have inaccurate personal information about you corrected and, in some instances, the right to be erased.
  • The right to object to processing of your personal information in some circumstances (for instance, if you think the information we hold about you is inaccurate, or if it is being used for direct marketing purposes).
  • The right to object to your personal information being used for any automated decision making, including profiling.
  • The right to complain to the regulator, the Information Commissioner’s Office, if you are unhappy about your personal information being used. The ICO can be contacted at www.ico.org.uk.

If you would like to exercise any of the rights set out above, including requesting details of the personal information held about you, please e-mail us at dpo@developmentbank.wales or write to us at:

THE DATA PROTECTION OFFICER - Development Bank of Wales, 1 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ

1. Using your personal information in connection with our loans

Why does Help to Buy (Wales) Limited need to use my personal information? 

If you apply to us for a loan, you will need to provide us with information about you. This is so that we can decide whether you are eligible for a loan. If your application is successful, we will continue to use your information as part of our ongoing management of funding to you.

We might also use personal information about you which is provided by others to inform our loan decisions. For instance, if you are financially associated with an applicant, then we will need to collect personal information about you both.

What information do I need to provide to Help to Buy (Wales) Limited?

The exact information that we require will be set out on the application form itself. It will include basic information about you, such as your name, address, previous addresses and date of birth.  We will also ask you to provide information about your financial standing.

If we decide to make an offer of a loan, we will ask you to complete a diversity monitoring form. Any information you provide to us on this form will only be used to help us monitor if we are achieving real equality of opportunity in delivering our services. It will not be used to make decisions affecting you.

 

What does Help to Buy (Wales) Limited do with my information?

When you provide your information to us, or if it is provided by others as part of an application, we will use it in order to assess the application and to make a decision on whether or not to provide the loan. We will then use your information as part of our ongoing management of the loan and to facilitate your property transaction. Our uses of your information may include:

  • Making searches about you at credit reference agencies. These agencies will provide us with credit information as well as information from the electoral register and will record details of any searches whether or not your application proceeds. You can find out more information about how your information is used by credit reference agencies and fraud prevention agencies by reading the Credit Reference Agency Information Notice (“CRAIN”). This document describes how the three main credit reference agencies each use and share personal data. The CRAIN can be accessed here.
  • Sharing your information with developers and private landlords in order to assign a plot of land used for the development of your property.
  • Sharing your information with solicitors in order to carry out legal formalities in association with your property transaction.
  • Sharing your information with independent financial advisers and mortgage brokers to assess the financial implications associated with the purchase of your property, taking into account your ability to afford the property.
  • Sharing your information with tracing agents in order to collect arrears, should you fall into arrears with your repayments of your loan to us.
  • Using your information in order to handle and resolve a complaint you may have, should you wish to raise one.
  • Using your information in accordance with the Terms and Conditions of the fund.

As part of the activities listed above, we may share your information with, , your accountants, employers and the Welsh Government. 

You acknowledge and agree that your personal data may be processed outside the European Economic Area (“EEA“). We will take precautions (in accordance with relevant guidance by regulatory bodies) to ensure that any transfer of your data outside the EEA will be subject to safeguards that protect your privacy rights and your data will be kept secure at all times. 

 What is the legal basis for using my information?

Under data protection law, we must have a valid legal basis for collecting and using your personal information. When you apply for a loan with us, the following legal bases may apply:

  • Your application is a request for us to enter into a contract with you. We are permitted to use your personal information where it is necessary for us to do so in order to enter into a contract with you and for the performance of a contract.
  • We are subject to various legal obligations whenever we consider applications for a loan, including anti-money laundering legislation and the requirements of the Financial Conduct Authority. We are permitted to use your personal information where it is necessary in order for us to comply with our legal obligations.
  • We believe that carrying out appropriate checks on potential customers, the repayment of loans to us, the development of your property and your property transaction are in our legitimate interests. We are permitted to use your personal information where it is necessary for our legitimate interests, provided that our interests are not overridden by your own interests.
  • In the event that any additional information you provide to us comprises of special category personal information, we are permitted to use this when you have provided your explicit consent for us to do so, for the purposes set out above.

How long does Help to Buy (Wales) Limited retain my information?

If your application is successful, we will keep your personal information for at least the duration of your contract with us, and after that for a period of twelve years.  This is to ensure that we have a full record of the contract between us, if there should be any dispute about the contract.

If your application is unsuccessful, we will normally delete your information after 12 months.

We may hold your information for longer where it is necessary to comply with our legal obligations, to exercise legal rights, comply with the Terms and Conditions of the fund or to defend legal claims.

What happens if I do not provide my information to Help to Buy (Wales) Limited?

In order for us to consider your application, you must provide information about you to us.  If you do not provide all of the details we request in the application form, we will be unable to assess your application and it may result in you not being able to access our loan.

2. Using your personal information to respond to your enquiry

Why does Help to Buy (Wales) Limited need to use my personal information?

If you contact us for more information about a loan, or if you make a general enquiry, we will need to process your personal information in order to respond to you.  

What information do I need to provide to Help to Buy Wales?

That will depend on the nature of your query. The ‘contact us page’ on our website sets out the minimum information we will need about you in order to respond to your query.  You may also contact us by sending your query to the following email address: info@helptobuywales.co.uk

What does Help to Buy (Wales) Limited do with my information?

We will use the information to respond to your query and, if you agree, to contact you again to provide you with information about our products and services (see section 3 below).

What is the legal basis for using my information?

Under data protection law, we must have a valid legal basis for collecting and using your personal information. When you apply for a loan with us, the following legal bases may apply: 

  • Your application is a request for us to enter into a contract with you. We are permitted to use your personal information where it is necessary for us to do so in order to enter into a contract with you and for the performance of that contract. 
  • We are subject to various legal obligations whenever we consider applications for a loan, including anti-money laundering legislation and the requirements of the Financial Conduct Authority. We are permitted to use your personal information where it is necessary in order for us to comply with our legal obligations. 
  • We believe that carrying out appropriate checks on potential customers, and then monitoring the development of your property, the progress of your property transaction and the repayment of the loan are in our legitimate interests as a responsible lender. We are permitted to use your personal information where it is necessary for our legitimate interests, provided that our interests are not overridden by your own interests. 
  • In the event that any additional information you provide to us comprises of special category personal information, we are permitted to use this when you have provided your explicit consent for us to do so, for the purposes set out above.

How long does Help to Buy (Wales) Limited retain my information?

We will hold your information for the time it takes to deal with your query.  We will normally delete your information after 12 months, We may hold your information for longer where it is necessary to comply with our legal obligations, to exercise legal rights, comply with the Terms and Conditions of the loan or to defend legal claims.

What happens if I do not provide my information to Help to Buy (Wales) Limited?

In order for us to consider your application, you must provide information about you to us.  If you do not provide all of the details we request in the application form, we will be unable to assess your application and it may result in you not being able to obtain a loan.

3. Using your personal information to keep you informed of our products and services

Why does Help to Buy (Wales) Limited need to use my personal information?

If you would like to be kept informed of our services, we will use your personal information to send you direct marketing communications (such as emails). We will only do this if you have agreed to us using your personal information for this purpose.

What information do I need to provide to Help to Buy (Wales) Limited?

You may provide us with your name and contact details via our application form, registration form or expression of interest form, which can be found on this website. 

What does Help to Buy Wales do with my information?

We will use your contact details to provide you with information about our products and services.

What is the legal basis for using my information?

Under data protection law, we must have a valid legal basis for collecting and using your personal information.  When we use your information for marketing purposes, the following legal bases apply:

  • We believe that we have a legitimate interest in sending you information about our products and services.  We are permitted to use your personal information where it is necessary for our legitimate interests, provided that our interests are not overridden by your own interests.  In this case, we believe that telling you about our products and services is in both your and our interests.  We will always give you the opportunity to opt out of receiving these communications.
  • In some circumstances, we will ask for your consent before we send you information about our products and services. 

How long does Help to Buy (Wales) Limited retain my information?

We will hold your information until you choose to no longer receive communications from us. 

What happens if I do not provide my information to Help to Buy (Wales) Limited?

If you do not wish to receive marketing information from us, please let us know.  You have the right to opt out at any time by e-mailing us at info@helptobuywales.co.uk or clicking the 'unsubscribe' option in any of our marketing emails.

4. Using your personal information if you apply for a job with us

Why does Help to Buy (Wales) Limited need to use my personal information?

If you apply for a role with us, you will need to provide us with information about you. This is so we can decide on your suitability for a role with us.

What information do I need to provide to Help to Buy (Wales) Limited?

You will be asked to provide information about you in order for us to consider your application. This includes:

  • Your name, address and contact details, including email address and phone number;
  • Details of your qualifications, skills, experience and employment history;
  • Information about your current level of remuneration, including benefit entitlements;
  • Whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process;
  • Information about your entitlement to work in the UK; and
  • Equal opportunities monitoring information

We may collect this information in a variety of ways. For example, the information might be contained in application forms or CVs, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment.

We may also collect personal data about you from third parties, such as references supplied by former employers, information from employment background check providers and information from criminal records checks. We will seek information from third parties only if we decide to make you a job offer, and we will inform you that we are doing so.

What does Help to Buy (Wales) Limited do with my personal information?

Processing information from job applicants allows us to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide on whom to offer a job to.  We may also need to process data from job applicants to respond to and defend against legal claims.

We will not share your information with third parties unless your application for employment is successful and we make you an offer of employment.  We will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks and the Disclosure and Barring Service to obtain necessary criminal records checks. 

You acknowledge and agree that your personal data may be processed outside the European Economic Area (“EEA“). We will take precautions (in accordance with relevant guidance by regulatory bodies) to ensure that any transfer of your data outside the EEA will be subject to safeguards that protect your privacy rights, and your data will be kept secure at all times. 

What is the legal basis for using my information?

Under data protection law, we must have a valid legal basis for collecting and using your personal information.  When you apply for a role with us, the following legal bases may apply:

  • Your application is a request for us to enter into a contract with you.  We are permitted to use your personal information where it is necessary for us to do so in order to enter into a contract with you and for the performance of that contract.
  • We are subject to various legal obligations whenever we consider applications.  We are permitted to use your personal information where it is necessary in order for us to comply with our legal obligations.
  • We believe that carrying out appropriate checks on potential employees is in our legitimate interests.  We are permitted to use your personal information where it is necessary for our legitimate interests, provided that our interests are not overridden by your own interests.

We may process special categories of personal information, such as information about ethnic origin, sexual orientation or religion or belief, to monitor recruitment statistics.  We may also collect information about whether or not applicants are disabled in order to make reasonable adjustments for candidates who have a disability. You do not need to provide us with this information, but if you choose to do so, we will process it.  We process such information to carry out our obligations and exercise specific rights in relation to employment.

For some roles we must seek information about criminal convictions and offences.  Where we seek this information, we do so because it is necessary for us to carry out our obligations and exercise specific rights in relation to employment.

We will not use your information for any purpose other than the recruitment exercise for which you have applied, unless you are successful, in which case your information will be retained in accordance with our retention policy.

How long does Help to Buy (Wales) Limited retain my information?

If your application for employment is unsuccessful, we will hold your information on file for one year after the end of the relevant recruitment process.

We retain your personal information for that period so that we can show, in the event of a legal claim, that we have not discriminated against candidates on prohibited grounds and that we have conducted the recruitment exercise in a fair and transparent way.

If your application for employment is successful, personal information gathered during the recruitment process will be transferred to your personnel file and retained in accordance with our staff privacy notice.

What happens if I do not provide my information to the Help to Buy (Wales) Limited?

You are not obliged to provide any information to us.  However, if you do not provide all of the details we request, we will be unable to assess your application.

5. Using your personal information in connection with services you provide to Help to Buy (Wales) Limited

Why does Help to Buy (Wales) Limited need to use my personal information?

If you provide services to Help to Buy (Wales) Limited, you will need to provide us with information about you. This is so we can decide whether you are the right person or entity to deliver the required service. We will continue to use your information as part of our on-going management of the service you provide.

What information do I need to provide to Help to Buy (Wales) Limited?

We require information such as your full name, address and contact details, including email address and telephone number. 

What does Help to Buy (Wales) Limited do with my information?

When you provide your information to us, we will use it in order to assess your suitability for the service.  We will then use your information to manage our ongoing relationship while you provide the service and will share that information with third parties as is required.

You acknowledge and agree that your personal data may be processed outside the European Economic Area (“EEA“). We will take precautions (in accordance with relevant guidance by regulatory bodies) to ensure that any transfer of your data outside the EEA will be subject to safeguards that protect your privacy rights and your data will be kept secure at all times. 

What is the legal basis for Help to Buy (Wales) Limited using my information?

Under data protection law, we must have a valid legal basis for collecting and using your personal information.  When you apply to provide a service to us, the following legal bases may apply:

  • Where your information is provided to us in connection with a service you provide to us, we are permitted to use your personal information for the performance of that contract.
  • We are permitted to use your personal information where it is necessary in order for us to comply with our legal obligations.   
  • We believe that carrying out appropriate checks on potential service providers, and then monitoring the performance of service providers during the term of our relationship, are in our legitimate interests as a responsible lender.  We are permitted to use your personal information where it is necessary for our legitimate interests, provided that our interests are not overridden by your own interests.

How long does Help to Buy (Wales) Limited retain my information?

We will keep your personal information for at least the duration of your contract with us, and after that for a period of seven years.  This is to ensure that we have a full record of the contract between us, if there should be any dispute about the contract.

We may hold your information for longer where it is necessary to comply with our legal obligations, to exercise legal rights or to defend legal claims.  

What happens if I do not provide my information to Help to Buy (Wales) Limited?

You are not obliged to provide any information to us. However, if you do not provide the details we request, we will be unable to use your services.